Shipping policy

Shipping Policy
At Simple Pet Co, we work hard to get your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, it will be handed over to our shipping partners.
Shipping Time
Estimated delivery times vary depending on your location and product availability:
Australia: approximately 7–15 business days
International orders: approximately 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details when available. Tracking updates may take 24–72 hours to appear.
Delays
While we aim to deliver all orders on time, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding in these situations.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Questions
If you have any questions about shipping, please contact us at xufengj75@gmail.com and we’ll be happy to assist.