Refund policy

Return & Refund Policy
We want you to be satisfied with your purchase. This policy outlines when returns or refunds are available, in accordance with Australian Consumer Law.
Change of Mind
We do not offer returns or refunds for change of mind, including but not limited to:
Ordering the wrong item
No longer wanting the product
The product not meeting personal expectations
Returns for Faulty or Incorrect Items
You are entitled to a replacement or refund if the item you receive is:
Faulty or defective
Damaged during transit
Significantly different from its description
This is in line with Australian Consumer Law.
How to Request a Return
If your item is faulty, damaged, or incorrect, please contact us within 7 days of delivery by email at:
xufengj75@gmail.com
Please include:
Your order number
A brief description of the issue
Clear photos or videos showing the problem
We will review your request and advise you of the next steps.
Eligibility Conditions
To be eligible for a return:
The item must be unused (unless faulty)
The item must be in its original condition and packaging
The return must be approved by us before being sent back
Returns sent without prior approval may not be accepted.
Pet Products & Hygiene Items
Due to hygiene and safety reasons:
Used pet products are not eligible for return,
unless they are faulty or damaged on arrival.
Refunds
Once your return is approved and received:
Refunds will be processed to the original payment method
Please allow 5–10 business days for the refund to appear
Shipping fees are non-refundable, unless the item is faulty, damaged, or incorrect.
Return Shipping Costs
Customers are responsible for return shipping costs for approved returns
If the item is faulty, damaged, or incorrect, return shipping costs will be covered by us
Contact Us
If you have any questions about this policy, please contact us at:
xufengj75@gmail.com